NCC announces USSD code for ending unsolicited messages by network providers
The Nigerian Communications Commission, NCC, has urged network subscribers to use shortcode 2442 to stop unsolicited messages from Value-Added-Services (VAS) providers and network providers.
Ogbonnaya Ugama, Zonal Controller, NCC, Enugu, made the request while speaking with the News Agency of Nigeria on Monday in Enugu.
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Mr. Ugama observed that most of the time, VAS providers and networks compelled their customers to receive unsolicited marketing messages and phone calls.
He characterised the NCC’s provision of the short code as “protection of the consumers’ right” to freely choose the services they desire.
“To stop unsolicited messages, use our do not disturb code of 2442 by sending ‘STOP’ to 2442. This will stop all unsolicited messages. Alternatively, send ‘HELP’ to 2442 and follow the prompts to select the types of messages you wish to receive.
Mr. Ugama advised, “You can also send ‘STATUS’ to 2442 to determine if your preferences have been implemented.”
The zonal controller also advised Nigerians to use the commission-provided toll-free number 112 in case of an emergency.
The number, according to him, is simple to remember and toll-free for contacting any first responders.
“The number can be used to contact the Police, Road Safety, Fire Service, Ambulance, and Health departments,” he said.
Mr. Ugama, however, expressed the commission’s resolve to protect the rights of customers of the country’s telecommunications companies.
He stated that the NCC had the public and telecom consumers’ best interests at heart and would fulfil their regulatory responsibility to protect them.
The zonal controller stated that with SIM Card Porting, consumers could easily switch from one network to another while retaining their phone number.
According to him, some individuals find it challenging to switch network providers, citing their fear of losing their number or contacts.
“Their number contacts are secured with portability,” he added.