MTN Clearing Debt owned by their Customers?
MTN Nigeria Clears Customer Debts: what we know about MTN technical glitches.
In a surprising turn of events, many MTN Nigeria customers woke up to find that their outstanding debts, whether from Airtime or Data loans, had been cleared by the telecom giant. Speculations arose on social media, with users sharing their experiences and questioning the sudden debt clearance.
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MTN clearing debt
On Facebook, a user commented, “It looks like MTN is clearing customers’ debt. Let’s see how it goes.” This sentiment was echoed by others, expressing surprise and gratitude for the unexpected relief.
One user, astonished by the development, shared, “Even if they did it, Nigerians deserve it. We have been patronizing them. But how can someone owe MTN close to 5,800 Airtime? I woke up to MTN clearing my debt. Don’t know how, but almost 6k debt gone 😳😳😳.”
MTN Clearing Debt Code.
Curiosity among users led some to check their debt status using the USSD code *310#. The widespread debt clearance prompted questions about whether MTN was implementing a new policy or if there were undisclosed changes.
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Responding to a user named Queen Esther, who expressed gratitude, MTN Nigeria clarified, “Kindly be informed the Xtratime clearance is a network glitch, and this will be worked on.”
Technical Glitches and System Upgrade: What We Know at Ejes Gist News
Investigations by Ejes Gist News reveal that the debt clearance was a result of technical glitches stemming from MTN’s system upgrade. The telecom company, in its efforts to enhance its system, inadvertently triggered the automatic clearance of outstanding debts.
While users initially celebrated the unexpected relief, it’s essential to note that MTN has acknowledged the glitch and assured users that it is actively working to resolve the issue. The incident sheds light on the intricacies and challenges that can arise during system upgrades within large-scale telecommunications networks.
As MTN strives to address the technical glitches and normalize operations, customers are advised to stay informed through official channels for updates on the resolution of this unexpected debt clearance.
Nigerians need to watch out.
If a system glitch can wipe out debts in error today a similar glitch in opposite direction may in future debit customers’ account and MTN may not react swiftly as they have done in this case.