Apply for latest Job Vacancies for Customer Service Agent at Hilton Worldwide.
Hilton is the world’s largest hospitality company, with properties ranging from luxury full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton provides the highest quality accommodations, service, amenities, and value to business and leisure travellers for nearly a century. Hilton is dedicated to continuing it’s tradition of providing exceptional guest experiences across its global brands. Every day, our vision of filling the earth with the light and warmth of hospitality brings us together as a team to create remarkable hospitality experiences all over the world. And our amazing Team Members are at the heart of it all.
We are recruiting to fill the position of:
Job Title: Customer Service Agent at Hilton Worldwide.
Job ID: HOT0AR7P
Location: Maitama, Abuja
Schedule: Full Time
Job: Guest Services, Operations, and Front Office
Brand: Hilton Hotels & Resorts
Job Description
- A Customer Service Agent provides reception services to Guests, contributing to an overall exceptional experience from check-in to check-out, as well as conducting audits as needed.
What will I be doing
As Customer Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow the company’s brand standards.
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Assist other departments, as necessary.
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What are we looking for
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
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- Competent level of IT proficiency
- Experience with OPERA pms
- Graduate of English language,Mass communication and any Foreign languages
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
- Front Office / Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
How to Apply for Customer Service Agent Vacancy at Hilton Worldwide.
Interested and qualified candidates should:
Click here to apply
