Lagos, Nigeria – The Nigerian National Petroleum Company (NNPC) Limited has issued a statement expressing regret in response to a viral video that exposed one of its employees under-dispensing petrol to customers at a fuel station. The video, widely shared on social media, has ignited reactions among Nigerians and raised concerns about such incidents not being isolated.
In a statement released through its official social media account on Tuesday, August 29, 2023, NNPC Limited vowed to take disciplinary measures in light of the situation. The company described the incident as regrettable and affirmed its commitment to maintaining the high standards and quality of service associated with the NNPC Ltd. brand.
The NNPC Limited’s statement read:
Dear Valued Customers, our attention has been drawn to a recent video circulating on social media depicting NNPC Retail Ltd. service agents apparently under-dispensing fuel to customers. While taking these actions very seriously, we would like to inform the general public that we have identified both the station and the individuals involved and have taken appropriate disciplinary action against the staff.
In an effort to prevent similar incidents in the future, NNPC urged Nigerians to report any areas in need of improvement at its more than 900 fuel stations.
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The statement continued:
“Measures have already been put in place to prevent any future recurrence of such incidents across our retail network. In the spirit of open and transparent communication with our customers towards effective service improvement, we encourage our customers to always report any areas in need of improvement at our over 900 stations through our social media channels and customer care lines: 09091000086-7. We regret this unfortunate incident and will continue to uphold the high standards and quality of service that are hallmarks of the NNPC Ltd. brand.”
The public’s response to the video and NNPC’s statement was swift, with many Nigerians expressing their disappointment at the situation. Some comments on social media highlighted the need for stronger measures against such practices, while others questioned the integrity of the fuel distribution system.
In related news, NNPC Limited recently secured a $3 billion loan from AfreximBank, a move aimed at strengthening the naira against the dollar and reducing petrol costs in the country. The loan is structured as an upfront cash loan against proceeds from future crude oil production and is expected to have a positive impact on the Nigerian economy.
As NNPC Limited takes steps to address the concerns raised by the viral video, the public’s vigilance and willingness to report irregularities at fuel stations are critical in ensuring the integrity of the fuel distribution system and the quality of service provided to consumers.