Customer Service Specialists at Kasar Stays Recruitment

Details on how to apply for Customer Service Specialists at Kasar Stays can be found here on Ejes Gist News.

Kasar Stays is the number 1 serviced accommodation company based in Kent, United Kingdom.  We have been operating for over 10 years and are now expanding the team by recruiting 2 new team members.  For more information about us check out our web site at: https://kasarstays.com

 

Customer Service Specialists at Kasar Stays Job Recruitment

Job Description: 

• Dealing with guest enquires/booking reservations for guests by phone, email and Kasar Stays website
• Logging all bookings onto Property Management System (Training provided)
• Preparing all Welcome Packs and sending to arriving guests
• Requesting, providing and responding to reviews on online platforms
• Attending team meetings
• Collating and providing progress reports to management on a daily basis
• Logging guest issues/complaints and reporting to maintenance and operations team
• Liaising with Housekeeping team.
• Coordinating daily guest check-ins and check-outs.
• Provide daily arrival and check out lists to Operations and House Keeping Teams.
• Creating events calendar and tasks on all Booking platforms.
• Setting up templates for Booking.com and Airbnb.
• Updating and tracking errors on all booking sites.
• Any other related task as identified by management.

Job Requirements/Skillsets:

• B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline.
• 3 – 5 years’ work experience
• Essential – Good written and Verbal communication skills (must be able to speak fluent English)
• Essential- Must be proficient in Microsoft Office Suite programs, especially Excel, Word and PowerPoint.
• Essential – Must have access to stable internet access and power supply.
• Essential – Must have access to Laptop/Smartphone in good working order.
• Essential – This is a remote position, must be able to work in a virtual environment.
• Essential – Good personal time management.
• Desirable- Knowledge of the Travel industry and Hotel Booking Systems.
• Desirable – knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor.
• Desirable – knowledge of Channel Manager online solutions, such as Staah.
• Desirable – Knowledge of Property Management Systems (PMS), such as Res:Harmonics, Kigo or Hostfully

 

Remuneration: N200,000 – N250,000 Salary Monthly

 

How to Apply for Customer Service Specialists at Kasar Stays Recruitment 
Please send your CV and Cover letter to the following email address: [email protected]

Application Deadline: 19th July, 2023

 

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Previous jobs at Kasar Stays Recruitment.

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How to apply for Job vacancies in Nigeria for Bookings Administrator at Kasar Stays.

 

Kasar Stays is the no. 1 serviced accommodation company based in Kent, United Kingdom.  We have been operating for 7 years and are now expanding the team by recruiting 2 new team members.

 

Job vacancies in Nigeria for Bookings Administrator.

Job Requirements/Responsibilities

Job Requirements

• Minimum of a B.Sc / HND qualification.
• Certification in Travels and Tourism is a plus
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.

Also Apply for Standard Chartered Bank Recruitment for Trade Client Service Manager

Excellent knowledge of OTA platforms such as Airbnb, Booking.com, Expedia and Trip Advisor

• Desirable knowledge of Channel Managers, such as Staah
• Knowledge of the Travel industry and booking systems
• Must be familiar with Property Management Systems (PMS), such as Res.Harmonics, Kigo or Hostfully
• Must have stable internet access
• Must be able to work virtually
• Must be computer literate

Responsibilities

• Dealing with guest enquires from different online platforms such as Airbnb, Booking.com, TripAdvisor, Expedia, Agoda

Booking reservations for guests by phone, email and from the Kasar Stays web site.

• Responding to phone calls received from guests
• Logging all bookings onto the Property Management System (Res:Harmonics)

o   (Training provided)

• Providing guests with quotes for all bookings
• Follow up on quotes and enquiries from prospective clients, booking agents, online platforms etc
• Creating invoices for bookings via Xero (training provided)
• Taking payments for bookings via Stripe (training provided)
• Preparing all Welcome Packs and other information sent to guests before their arrival.
• Requesting and providing guests reviews on online platforms.
• Attending team meetings
• Collating and providing progress reports to management on a daily basis
• Providing checking and check out details to guests
• Logging guest issues on Res and reporting to maintenance and operations team
• Liaising with Housekeeping team
• Coordinate daily guest check-ins and check-outs
• Provide daily arrival and check out list to Operation and House Keeping Team
• Liaise with Housekeeping and Operations Team
• Provide and updating Guest Welcome Packs
• Creating events calendar on all Booking platforms
• Setting up templates for booking.com and Airbnb
• Updating and tracking errors on all booking sites

 

How to Apply for Job vacancies in Nigeria for Bookings Administrator at Kasar Stays.

Please send your CV to the following email address: [email protected]

Application Deadline: 14th of June 2023.