Wema Bank Plc Recruitment for Contact Center Agent

About Wema Bank Plc: Wema Bank Plc, recognized as the longest surviving and most resilient indigenous bank in Nigeria, has consistently provided a comprehensive range of value-adding banking and financial advisory services to the Nigerian public. As we continue our commitment to excellence, we are seeking a dedicated individual to join our team as a Contact Center Agent.

Position: Contact Center Agent Location: Lagos Employment Type: Full-time

Job Objective: We are in search of an experienced Contact Center Agent who is passionate about delivering exceptional customer service. The ideal candidate will engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of Wema Bank Plc.

Wema Bank Plc Recruitment for Contact Center Agent: Responsibilities:

• Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
• Maintain accurate and detailed records of customer interactions and transactions.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.
• Assist customers with inquiries, transaction details, and general information.
• Address customer concerns and resolve issues effectively and efficiently.

Wema Bank Plc Recruitment for Contact Center Agent: Qualifications and Skills:

• High School Diploma or equivalent; a Bachelor’s Degree in any discipline.
• Completion of National Youth Service Corps (NYSC).
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to handle high call volumes and work in a fast-paced environment.
• Fluency in Hausa or Igbo is required.
• Previous experience in customer service, preferably in a banking or financial institution.
• Excellent communication skills, both verbal and written.

How to Apply for latest Wema Bank Plc Recruitment for Contact Center Agent

Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.

Join Wema Bank Plc and be part of a dynamic team dedicated to providing outstanding service to our valued customers. Your skills and commitment will contribute to the continued success of our organization. Apply Today.